Inrico Revolutionizes Hospitality Staff Communication with PTToC Solution

2024-03-28 15:54:29

Located in the bustling heart of Manila's prestigious business, shopping, and entertainment district, one of the famous hospitality groups offers guests an unparalleled experience of luxury and comfort. To further enhance guest satisfaction and operational efficiency, the hotel recently underwent a communication system upgrade with Inrico's cutting-edge Push-to-talk over Cellular (PTToC) solution.

After a thorough assessment of the communication needs, Inrico tailored a comprehensive wireless PTToC communication solution. This solution includes the S200 PTToC radios, gateways, iConvNet mobile app & dispatch console, and related services. Combining push-to-talk (PTT) functionality, multisystem integration, multimedia transmission, GPS map positioning, and dispatch features, the solution comprehensively digitized the hotel's communication system.

Seamless Interconnectivity across Systems

The customized solution seamlessly interconnects with the existing communication systems of the hospitality facility, allowing mobile phones and computers to connect via the iConvNet application, and digital two-way radios through the gateway device.

Ensuring seamless communication between hotel and external staff is crucial to guarantee the smooth operation of a large-scale event at a hotel. Mobile phones, as primary Bring Your Own Device (BYOD) tools, can easily integrate into the hotel's PTToC system by simply installing the iConvNet application, supporting one-touch broadband PTT calls. Additionally, existing digital two-way radios can seamlessly connect to PoC devices through the gateway. Inrico's PTToC solution facilitates integration with existing communication systems, eliminating the need for significant investments in completely overhauling communication systems despite expanding business demands.

Inrico's S200 PoC radios feature AI-powered front and rear dual high-definition cameras with smart autofocus, enabling hotel staff to capture and transmit on-site images or videos with high clarity. When hotel property equipment malfunctions or emergencies occur, hotel patrols or front desks utilize the S200 radio to transmit live footage to the iConvNet dispatcher and the housekeeper carrying a smartphone over public carrier’s networks. This allows managers to get a full situational picture and swiftly dispatch relevant personnel such as security guards to handle the situation.

The GPS positioning and NFC clock-in functions of S200 radio are seamlessly integrated with iConvNet’s map scheduling. When customers require airport transfer services, hotel concierges can communicate with drivers via the dispatching platform to arrange pick-ups at designated locations. This integration allows real-time GPS tracking of the vehicle's route to ensure the safety of passengers throughout the journey.

Guaranteed Coverage across and beyond Property

With its complex architectural structure comprising expansive multi-level parking lots, conference rooms, banquet halls, and outdoor recreational areas, stuffs require full-facility coverage for seamless communication. Inrico's S200 PoC radios connect effortlessly to the hotel’s existing Wi-Fi network or utilize public operator cellular networks, eliminating the need for costly repeater deployment and ensuring uninterrupted communication across the property.

Shuttle drivers providing services for out-of-town guests now use S200 PoC radios to communicate with front desk staff via 4G cellular mobile networks; golf course attendants no longer need to personally relay messages indoors.

Reliable Voice Calls

In busy hospitality settings hosting events such as banquets and conferences, ambient noise levels can hinder effective communication. Inrico's S200 flagship PoC radio, equipped with dual-mic noise reduction technology and a powerful 2W speaker, ensures impeccable voice clarity even amidst bustling crowds, enhancing communication efficiency and guest satisfaction. The S200 PoC radio boasts a built-in 3800mAh large-capacity battery, supporting up to 10 hours of uninterrupted voice communication.

An executive of the hospitality group praised Inrico's solution and said: "Our team has experienced unparalleled efficiency and reliability with the Inrico PoC radios S200. From seamless communication to improved security measures, this innovative technology has truly elevated our hotel operations and customer service."