In public safety, emergency management, and law enforcement, communication systems are not auxiliary tools, but essential enablers of mission continuity and operational safety.

Recently, an overseas customer shared a real-world incident involving one of their frontline personnel. During their duties, the employee encountered an unexpected intrusion.

During the incident, a machete struck the PoC radio the employee was carrying, which absorbed the impact and helped prevent serious injury to the hand.

This was not a product test.

Nor was it a scenario ever anticipated in any design documentation.

It was an unplanned and extreme event.

Not Designed for This Scenario — Yet It Withstood the Impact.

The device involved was Inrico's professional PoC radio — the T320.

The T320 is not designed as protective equipment. Its purpose is to deliver stable, reliable communication in demanding work environments. However, because these environments often involve elevated risk, its structural design, material selection, and manufacturing processes follow reliability standards well above consumer-grade devices.

Key design characteristics include:

• High-strength PC polycarbonate housing for impact resistance

• Reinforced structural integrity to reduce cracking under stress

• IP65-rated protection against dust and water

• Bare-device drop resistance of up to 1.2 meters

These specifications may seem routine under normal operating conditions, but they proved critical in withstanding extreme, unplanned stress.

When the Unexpected Happens, Quality Decisions Are Tested

This incident does not imply that a single device was exceptionally strong; rather, it demonstrates that sustained, system-level quality practices ensure the product does not fail first under unplanned, high-stress conditions.

Inrico regards communication devices not merely as connection tools, but as mission-critical devices carried close to the body by professionals in public safety, security, patrol, and emergency response roles.

In these scenarios, reliability extends beyond connectivity—it also means maintaining functional and structural integrity when PoC radios are subjected to impact, drops, or compression.

System-Level Quality Management

Device reliability is not achieved by chance. It is the result of a comprehensive quality management system spanning the entire product lifecycle—from R&D validation and manufacturing control to environmental testing and delivery assurance.

The Inrico T320 is certified to international standards, including CE, FCC, and RoHS, reflecting consistent performance and adherence to rigorous quality practices.

Reliability is not a slogan—it is a capability built through systems, processes, and long-term responsibility. At Inrico, it is upheld by standards that may be invisible, but whose impact is clearly felt when operational safety matters most.